FAQ

What is Retrospace?

Retrospace Sci-Fi Collectables is a 100% New Zealand-owned, GST registered company.

Retrospace is an online and physical store specialising in sci-fi and cult collectables. It is owned and managed by Rochelle Scoones, a life-long science fiction fan with many years of experience in retail. Before opening Retrospace, Rochelle worked as a manager at a major bookshop chain and ran a central Auckland map shop.

Rochelle is assisted in running the business by her husband, Paul, who is also a life-long science fiction fan. Paul has worked on the BBC series of Doctor Who DVDs and has written a guide book about Doctor Who in comic strips. Like Rochelle, he has many years experience in retail, having worked as a manager for a major bookshop chain, and a website editor and customer services manager for an electronic appliances firm.

The Retrospace team is completed by two part-time staff members, Caoimhe and Leigh.

Does Retrospace have a physical shop?

Yes, we do! The Retrospace shop is located at 22 Hurstmere Road, Takapuna, Auckland. The shop is located close to the intersection with Lake Road, and just around the corner from the Takapuna bus station.

When are you open?

Our Takapuna shop is open from 10am to 5pm, seven days a week.

Our website is of course open 24 hours a day, 7 days a week!

How can I contact you?

Phone us on 09 486 0791, during shop hours, or email us at:

Are you at the Armageddon expos?

Yes, we usually have a stand at the Armageddon shows held around New Zealand each year. If you're attending, come and say hello, and check out what we're selling there!

Do you have a certain item available?

Our website is an accurate indicator of what we currently have available to buy on our shop shelves. The website is constantly updated throughout each the day as items are sold or arrive in store. If the words 'In stock' are displayed, that means that we have that item available. If you need to check, please feel free to contact us.

What has newly arrived in store?

Check out our Recent Additions page for items newly added to our website: http://www.retrospace.co.nz/tag/recent-additions

We also have a New Arrivals page where items newly arrived on our large shipments from overseas are listed: http://www.retrospace.co.nz/new-arrivals/

What payment methods do you accept?

In store, we accept cash, Eftpos, Visa, Mastercard, and our own gift vouchers.

For New Zealand internet orders: We accept internet banking, Paypal and cheques from New Zealand customers, (please note, orders paid by cheque will not be posted until cheques have cleared). We can only accept credit cards through the Paypal option.

For New Zealand phone orders: We accept Visa and Mastercard for orders placed over the phone.

For Overseas internet orders: Paypal is the best way for overseas purchasing through our site, If you don't have a Paypal account, they are free to set up at: www.paypal.com

We can only accept credit cards through the Paypal option.

How do you charge to send my order?

When ordering on our website, the cost of shipping is calculated on several factors: size and weight, number of items ordered and the destination.

The website will calculate the shipping cost automatically. From the shopping cart, select the country you are sending to. New Zealand is the default, use the drop-down box to select your country if you are overseas.

Orders sent within New Zealand can be sent by standard post or courier. Overseas orders will default to airmail.

How soon will you send my order?

If the item you have ordered is in stock, it will usually be sent the same day the payment clears. Standard post is approx three working days. Courier should be overnight delivery within New Zealand. We use Fastway Couriers.

Overseas orders will depend on distance, but allow around 5-10 days for airmail.

During the Christmas season please allow extra time for delivery due to the heavy postage flow.

Does Retrospace buy as well as sell products?

Yes. We are always interested in buying items. Contact Rochelle by email or phone.

Can I pre order goods?

Yes, we will have a release date on new releases coming up. Click on the buy now, and we will dispatch the products as soon as they arrive in. Pre orders can be secured with a deposit, which is usually 20% of the price. We will not hold or order products if a deposit hasn't been made.

What's new in store?

Our latest arrivals can be viewed here:
http://www.retrospace.co.nz/new-arrivals/

Do you Lay by?

To be fair on items that are highly sort after, or 1 only in stock we have stopped laybys unfortunately, unless it is a pre order, see above.

Follow Retrospace on Twitter:
http://www.twitter.com/retrospace_nz

How Do Pre-Orders Work?
Pre-Ordering is a great way to guarantee yourself a spot in line to receive an item. When merchandise arrives we fill Pre-Orders first!
If an item is marked Pre-Order, this means that the item is not "live" in our store. We are waiting for it to arrive from the manufacturer or supplier.
Pre-Order dates are subject to change. We provide the most accurate ship dates we can, however we have no control over when the manufacturer actually releases a product.

Auckland Armageddon 2009
Rochelle and Friends
Soo many toys!!!
Paul McGann Armageddon 2010 Wellington
Sooo much stuff!!
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