Terms & Conditions
All goods will usually be shipped within 48 hours of us receiving your order and often on the same or next working day. For various reasons it is not always possible for us to guarantee that all New items will actually be in stock at all times. If this is the case one of our customer services team will contact you to let you know as soon as possible. They will offer options and suggest alternatives and await your instruction before proceeding with the order. All vintage toys will considered a one of a kind purchase, therefore guaranteed to be instock. We will endeavour to describe all vintage stock as best we can.
RRP refers to recommended retail price for New Zealand retailers. All prices are correct at
time of listing within New Zealand only. All prices displayed on the website are quoted in New Zealand Dollars.
We intend that the price of the goods shall be the price listed on our website on the date of your order, inclusive of GST. Once the order has received acknowledgement of receipt and, later, accepted, the price cannot vary.
We shall acknowledge receipt of each order by email and subsequently confirm acceptance of the order in a later email, such acceptance shall establish the contract between us. We will treat each order for goods, which is confirmed when you click on the 'Agree & Submit' button on the Confirmation screen, as an offer by you to purchase the goods and services subject to these terms and conditions. We shall supply you, subject to availability, with the quantity and specification of goods set out in your order. We shall confirm each order by email and such confirmation shall be our acceptance of the contract between us.
If you have any problems when attempting to order online, technical or otherwise, email us at
Payment may be made by any of the methods indicated on our website. Goods will not be shipped unless payment is received in full.
We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.
All digital media & software must be returned sealed as received if a refund is required.
Returns of faulty items will be exchanged on a like for like basis only.
If the goods are faulty we will meet our obligations under the Consumer Guaratees Act to provide a remedy.
Returns that have been authorised can be returned to us at the address below:
P O Box 33314
DAMAGED, DEFECTIVE OR SHORT SUPPLIED GOODS
If your item does not arrive within 7 working days of receiving dispatch notification, Please let us know.
If in the unlikely event your goods arrive in a damaged condition, have been short or wrongly supplied or are defective, you must inform us within Seven days stating the invoice number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods.
If for any reason a replacement is not available for a damaged or defective item then Retrospace will refund the value of the returned goods to the original payment method.
If your item is lost by the courier we will put a claim in with them and a new item will be sent.
Please see our section titled Shipping
ALL films that are supplied to the public must be labelled.
You will find the labels:
- displayed at all cinemas and before feature films
- on video cassettes
- on video and DVD cases
- as part of film trailers and advertising material such as posters
Film labels are colour coded, much the same as traffic lights:
- GREEN means anyone can view a film
- YELLOW means that anyone can view the film, but the film may contain material, such as violence or sexual themes, which may offend or upset some people. Parental guidance is advised before children view the film.
- RED means that the film is legally restricted and can only be viewed by the audience specified. There are no exceptions to this restriction.
All labels have a rating or classification symbol and usually a descriptive note briefly explaining the content of the film, for example whether the film contains violence or sex.
Ratings are assigned to unrestricted films. The ratings are usually given to them by the Film and Video Labelling Body. There are different levels of ratings, including:
Suitable for a general audience and awarded by the Film and Video Labelling Body and the Office of Film and Literature Classification. Rated G
Parental guidance recommended for younger viewers. This means that there may be something in the film, such as violence or sexual themes, which may be offensive to some people. It is advisable to read the descriptive note to the right of the rating symbol before deciding whether you or your children should view the film. PG is awarded by the Film and Video Labelling Body and the Office of Film and Literature Classification.
Suitable (but not restricted to) mature audiences 16 years and over. This means the film contains material, such as violence or sexual content, that could offend some viewers. It is advisable to read the descriptive note to the right of the rating symbol before deciding whether you or your children should view the film. The M rating is awarded by the Film and Video Labelling Body and the Office of Film and Literature Classification.
The Classification Office classifies all films containing restricted material. The Office can classify according to age or purpose, or restrict a film's availability to a particular audience. The following classifications are common:
Restricted to audiences of 13 years or over. It is illegal to show the film to people below the age shown on the label. This classification is awarded by the Office of Film and Literature Classification. Rated R13
Restricted to audiences of 15 years or over. It is illegal to show the film to people below the age shown on the label. This classification is awarded by the Office of Film and Literature Classification. Rated R15
Restricted to audiences of 16 years or over. It is illegal to show the film to people below the age shown on the label. This classification is awarded by the Office of Film and Literature Classification. Rated R16
Restricted to audiences of 18 years or over. It is illegal to show the film to people below the age shown on the label. This classification is awarded by the Office of Film and Literature Classification. Rated R18
This means that Office places a special restriction on the film or video. The restriction is described to the right of the classification symbol and above the descriptive note, for example, restricted to persons 16 years or over unless accompanied by a parent or guardian (this is the equivalent of the RP classification used under the previous Films Act 1983).