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FAQ

Free Pop Vinyl with every 9 purchased! 

Do you live in Auckland and crazy for Pop! Vinyls? 

Keep that obsession poppin'! 

Come on down to our Takapuna shop and check out our incredible range of Funko Pop! Vinyl Figures and the awesome loyalty card. 

Simply purchase ANY 9 standard price Funko Pop! Vinyl Figures in store and choose the 10th Pop! Vinyl free! 

There's no time limit - you can buy one Pop at a time, but be sure to present your card to get it stamped.

Loyalty cards are currently only available and redeemable in-store. (Not available via online orders).

Who is Retrospace?

Retrospace Sci-Fi Collectables is a 100% New Zealand-owned, GST registered company.

Retrospace is an online and physical store specialising in sci-fi and cult collectables. It is owned and managed by Rochelle Scoones, a life-long science fiction fan with many years of experience in retail. Before opening Retrospace, Rochelle worked as a manager at a major bookshop chain and ran a central Auckland map shop.

Rochelle is assisted in running the business by her husband, Paul, who is also a life-long science fiction fan. Paul has worked on the BBC Doctor Who DVDs  and blu-rays and has written a guide book about Doctor Who in comic strips. Like Rochelle, he has many years experience in retail, having worked as a manager for a major bookshop chain, and a website editor and customer services manager for an electronic appliances firm.

The Retrospace team is completed by our part-time staff member, Leigh.

Does Retrospace have a physical shop?

Yes, we do! The Retrospace shop is located at 22 Hurstmere Road, Takapuna, Auckland. The shop is located close to the intersection with Lake Road, around the corner from the Takapuna bus station.

Are you guys on Trademe?

Yes, we are. We have had a Trademe store since 2003, and items can be collected from our store during opening hours.
Our member name is Forcetrader and also PWS68

When are you open?

Our Takapuna shop is open

HOURS open 6 days Tues - Sun 10am - 4pm

Closed on Monday

Our website is of course open 24 hours a day, 7 days a week!

How can I contact you?

Phone us on 09 486 0791, during shop hours, or email us at: 

Where can I park?

There are over 4200 public car parks in Takapuna, making visiting the area a breeze! Shore City Shopping Centre has 860 spaces with 3 hours FREE car parking, or our on-street car parking has 10 mins free! Here are a number of parking options to suit your needs Parking in Takapuna

Do you have a certain item available?

Our website is an accurate indicator of what we currently have available to buy on our shop shelves. The website is constantly updated throughout each the day as items are sold or arrive in store. If the words 'In stock' are displayed, that means that we have that item available. If you need to check, please feel free to contact us.

This section displays the items currently in stock: https://www.retrospace.co.nz/in-stock/ 

What has newly arrived in store?

Check out our Recent Additions page for items newly added to our website: http://www.retrospace.co.nz/tag/recent-additions

We also have a New Arrivals page where items newly arrived in store are listed: http://www.retrospace.co.nz/new-arrivals/

What payment methods do you accept?

In store, we accept cash, Eftpos, Afterpay, Visa, Mastercard and our own gift vouchers.

For internet orders, we accept internet banking, Paypal, Afterpay, Visa, Mastercard . 

How do you charge to send my order?

When ordering on our website, the cost of shipping is calculated on several factors: size and weight, number of items ordered and the destination.

The website will calculate the shipping cost automatically. From the shopping cart, select the country you are sending to. New Zealand is the default, use the drop-down box to select your country if you are overseas.

Orders sent within New Zealand can be sent by standard post or courier. Overseas orders will default to airmail.

How soon will you send my order?

If the item you have ordered is in stock, it will usually be sent the same day the payment clears. Standard post is approx three working days. Courier should be 1-2 days delivery within New Zealand. We use NZ Post Couriers.

Overseas orders will depend on distance, but allow around 10-15 working days for airmail.

During the Christmas season please allow extra time for delivery.

Can I pre order goods?

Yes, we will have a release date on new releases coming up. Click on the buy now, and we will dispatch the products as soon as they arrive in. For items that we would not otherwise carry in store we may require a deposit, which is usually 20% of the price.

International Delivery

Sorry, we only deliver to addresses in New Zealand and Australia. We do not ship internationally other than Australia.

Do you Lay by?

No, we do not do lay by, sorry. We offer Afterpay as a payment option which enables you to pay off your purchase in instalments.

How Do "Special Orders" Work?

Items marked "Special Order" are not in stock at Retrospace, but can be ordered in from our suppliers. In most cases we advise to allow 4-5 weeks for delivery as goods are shipped regularly from overseas. Payment may be requested when the order is placed.

Website Refunds

If you've changed your mind you can return your item as long as it's unopened, in mint condition and is returned within 14 days of delivery. The shipping for the return will also be at the cost of the buyer. Once we've received the item and our returns team confirms everything checks out OK, you will receive an account credit which can be used to purchase a replacement item.  

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